Privacy Policy

At Red Sea Life Diving Center, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, book a trip, or use any of our diving, snorkeling, or training services.

By using our website or booking with Red Sea Life Diving Center, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information when you contact us, complete a booking, register for a diving course, send us a message, or interact with our website.

This information may include your name, email address, phone number, country, hotel or accommodation details, booking date, selected service, diving certification level, emergency contact details, and payment related information.

We may also collect basic technical information such as your IP address, browser type, device information, visited pages, and website activity through cookies and analytics tools.

How We Use Your Information

We use your information to manage bookings, confirm reservations, provide diving and snorkeling services, organise transfers, process course registrations, answer your enquiries, send important service updates, and improve your overall experience with Red Sea Life Diving Center.

We may also use your data to improve our website, analyse visitor behaviour, manage customer support, maintain safety records, and comply with legal or operational requirements.

Cookies and Tracking Tools

Our website may use cookies, Google Analytics, Meta Pixel, and similar tools to understand how visitors use our website and to improve performance, content, and marketing.

You can disable cookies through your browser settings, but some parts of the website may not work properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may only share your information when necessary with trusted service providers, payment processors, booking systems, diving certification organisations such as PADI, or legal authorities when required by law.

Data Protection

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your information only for as long as needed to provide our services, manage records, comply with legal requirements, and support our business operations.

Your Rights

You may contact us to request access to your personal information, correct inaccurate data, update your details, or request deletion of your information where legally possible.

Contact Us

Red Sea Life Diving Center
Hurghada, Red Sea, Egypt
Email: info@redsealife.com
Website: https://redsealife.com

Consent

By using our website, contacting us, or booking any Red Sea Life Diving Center service, you confirm that you have read and accepted this Privacy Policy.

Booking Cancellation & Refund Policy

All bookings made with Red Sea Life Diving Center are considered confirmed once payment or deposit has been received.

If a customer chooses to cancel a booking for any reason, no refund will be issued. All payments and deposits are non refundable.

Customers are responsible for ensuring they are available on the selected booking date before completing their reservation.

In the event that Red Sea Life Diving Center cancels an activity due to weather conditions, safety concerns, operational reasons, or circumstances beyond our control, customers may be offered an alternative date, alternative activity, or credit toward a future booking at our discretion.

By completing a booking with Red Sea Life Diving Center, you acknowledge and agree to this cancellation and refund policy.