Cancellation Policy

INTRODUCTION

Redsealife.com in the official website of Red Sea Life Diving Centre

This Cancellation Policy is extended and a part of our “Terms and Conditions” which declares the terms and policy for any cancellation to any “service” provided by Red sea life, the “Diving Centre” and booked with the Online Booking System on RedSeaLife.com. You have to accept these terms and policy of cancellation to book any service online.

CANCELLATION BY THE CLIENT

Cancellation by the user, “Client”, can be approved only by one of these two ways:
1- From his account on RedSeaLife.com by logging in and cancel the service.
2- Or by sending an email from the email he used in the booking to bookings@RedSeaLife.com providing his “Booking Number” and “Booking Pin Code” which are generated and sent to him after the booking process on RedSeaLife.com.

After the cancellation has approved the User, “Client”, will receive an email from bookings@RedSeaLife.com to confirm the cancellation.

Refunds if Client cancelled a service:

1- In case of that the cancellation by the user, “Client”, approved and he had paid a deposit:

• • 1 A- Cancellation of snorkelling tours, Discovery Scuba Diving and daily diving:
    • 1 A 1- More than 24 hours before the tour starting time (time is calculated according to the time zone of the Diving Centre located in Egypt UTC/GMT +2 hours):
      -The deposit will be full refunded except if there any fees for transmitting the money back to the client (deposit minus the fees will be transferred).

• • • 1 A 2- Less than 24 hours before the tour starting time (time is calculated according to the time zone of the Diving Centre located in Egypt UTC/GMT +2 hours):
      -The deposit will be charged by a 15 USD per booking (will be calculated to the paid currency of the deposit) and the rest value will be refunded to the user except if there any fees for transmitting the money back to the client (deposit minus 15 USD minus the fees will be transferred).

• • 1 B- Cancellation of diving courses:
    • 1 B 1- More than 24 hours before the tour starting time (time is calculated according to the time zone of the Diving Centre located in Egypt UTC/GMT +2 hours):
      -The deposit will be full refunded except if there any fees for transmitting the money back to the client (deposit minus the fees will be transferred).

• • • 1 B 2- Less than 24 hours before the tour starting time (time is calculated according to the time zone of the Diving Centre located in Egypt UTC/GMT +2 hours):
      -The deposit will be charged by a 30 USD per booking (will be calculated to the paid currency of the deposit) and the rest value will be refunded to the user except if there any fees for transmitting the money back to the client (deposit minus 30 USD minus the fees will be transferred).

• •  1 C- Cancellation of Liveaboard, ”Diving Safari “:
    • 1 C 1- More than 90 days before the tour date:
      -The deposit will be charged by a 25% from the total trip amount per booking (will be calculated to the paid currency of the deposit) and the rest value will be refunded to the user except if there any fees for transmitting the money back to the client (deposit minus 25% from the total trip amount minus the fees will be transferred).

• • • 1 C 2- Less than 90 days before the tour date:
      -The deposit will be fully deducted.

2- If the client booked within pay in place offer there are no cancellation fees.

CANCELLATION BY RED SEA LIFE

Red sea life, the “Diving Centre” reserves the right to cancel the booked service through the Online Booking System on RedSeaLife.com at any circumstances as a result of acts of God, volcanic eruptions, tornado, tsunami, flood, natural disaster, fire, acts of war, riots or failure to pay the final balance of the service.
Red sea life will return the full payment to the client but with no compensation.